Privacy Policy

BritishIP TV ("we", "us", "our") operates the website british-tv.uk and provides IPTV subscription services to customers in the United Kingdom. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us via WhatsApp or email before using our services.

When you use our website or purchase a subscription, we may collect the following personal data:

• **Contact information** — your name and WhatsApp / phone number provided when you initiate a conversation with us. • **Payment information** — processed securely by third-party payment processors (e.g. PayPal, Stripe). We do not store card details on our servers. • **Device & technical data** — IP address, browser type, operating system, and pages visited, collected automatically via cookies and analytics tools. • **Communications** — messages you send to us via WhatsApp or other channels for customer support purposes.

We do not knowingly collect personal data from children under the age of 18.

We use your personal data only for the following purposes:

• **Service delivery** — to set up and manage your IPTV subscription and provide customer support. • **Payment processing** — to process and verify transactions through our payment partners. • **Communications** — to respond to your enquiries and send service-related updates (e.g. renewal reminders). • **Website analytics** — to understand how visitors use our site and improve our content and user experience. • **Legal compliance** — to comply with applicable laws and respond to lawful requests from authorities.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Under UK GDPR, we process your personal data on the following legal grounds:

• **Contract performance** — processing is necessary to deliver the subscription service you have purchased. • **Legitimate interests** — to operate, improve, and secure our website and services, where these interests are not overridden by your rights. • **Legal obligation** — where we are required to process data to comply with UK law. • **Consent** — where you have given clear consent (e.g. for optional marketing communications, which you may withdraw at any time).

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and session state. • Analyse site traffic via Google Analytics (anonymised IP). • Support the Tawk.to live chat widget.

You can control or delete cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain parts of our website. By continuing to use british-tv.uk, you consent to our use of essential cookies.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• **Subscription records** — retained for up to 2 years after your last active subscription, for support and dispute resolution purposes. • **Payment records** — retained for 7 years in accordance with HMRC financial record-keeping requirements. • **Support communications** — retained for 12 months after the last interaction.

When data is no longer required, it is securely deleted or anonymised.

Under UK GDPR, you have the following rights regarding your personal data:

• **Right to access** — request a copy of the personal data we hold about you. • **Right to rectification** — request correction of inaccurate or incomplete data. • **Right to erasure** — request deletion of your data ("right to be forgotten"), subject to legal obligations. • **Right to restriction** — request that we limit how we use your data in certain circumstances. • **Right to data portability** — receive your data in a structured, commonly used format. • **Right to object** — object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact us via WhatsApp. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website integrates the following third-party services, each with their own privacy policies:

• **Google Analytics** — website traffic analysis (analytics.google.com/privacy). • **Tawk.to** — live chat support widget (tawk.to/privacy-policy). • **PayPal / Stripe** — payment processing. • **WhatsApp (Meta)** — customer communications.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies directly.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• HTTPS encryption for all website traffic (TLS 1.3). • Restricted internal access to customer data on a need-to-know basis. • Regular security reviews of our infrastructure.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes have been posted constitutes your acceptance of the updated policy.