Refund Policy

BritishIP TV offers a 30-day money-back guarantee on all new subscription purchases. If you are not fully satisfied with the service within 30 days of your initial purchase date, you may request a full refund — no questions asked.

This guarantee applies to first-time purchases only and is limited to one refund per customer. It does not apply to renewal purchases, reseller credit purchases, or free trial accounts.

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 30 days of the original purchase date. • The request is submitted by the original purchaser through our WhatsApp support channel. • The subscription has not been transferred or shared with a third party. • No refund has previously been issued to the same customer or for the same service.

Refund requests submitted after the 30-day period will not be accepted, except where required by applicable UK consumer law.

The following are not eligible for a refund under any circumstances:

• **Free trial subscriptions** — free trial accounts are provided at no charge and are therefore not refundable. • **Reseller credit packages** — all reseller panel credit purchases are final and non-refundable once activated or provisioned. • **Renewal subscriptions** — where a subscription has been renewed (rather than first purchased), the 30-day guarantee does not apply. We recommend contacting us before renewal if you have concerns. • **Partial subscription periods** — we do not provide pro-rata refunds for unused portions of a subscription period. • **Accounts suspended for misuse** — subscriptions suspended or terminated due to a breach of our Terms of Service are not eligible for a refund.

To request a refund, please contact our support team via WhatsApp at +44 7413 469465 and include the following information:

• Your full name. • The email address or WhatsApp number used at the time of purchase. • Your order or transaction reference number. • The reason for your refund request (optional but appreciated).

We aim to process all refund requests within 3–5 business days of receiving the required information. If your request is approved, the refund will be issued to the original payment method.

Once a refund is approved, processing times vary depending on your payment method:

• **PayPal** — typically 1–3 business days. • **Debit / Credit Card** — typically 5–10 business days, depending on your bank or card issuer. • **Cryptocurrency** — refunds for crypto payments will be issued in the equivalent GBP value to an alternative payment method, as crypto transactions cannot be reversed.

BritishIP TV is not responsible for any delays caused by your bank or payment provider.

If you experience technical issues with the service (e.g. buffering, channel outages, or compatibility problems), we strongly encourage you to contact our support team before requesting a refund. In many cases, technical issues can be resolved quickly.

Our support team is available 24/7 via WhatsApp and will work to resolve any problems within 24 hours. If the issue cannot be resolved to a satisfactory standard within a reasonable timeframe, you may then request a refund under the terms above.

Nothing in this Refund Policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. In particular:

• For digital services purchased online, you have the right to a 14-day cooling-off period from the date of purchase, unless you have agreed to waive this right and the service has already been delivered. • If the service is not delivered as described or is defective, you may be entitled to a repair, replacement, or refund under UK law.

If you believe your statutory rights have been breached, please contact us in the first instance. You may also seek advice from Citizens Advice (citizensadvice.org.uk) or the Competition and Markets Authority (gov.uk/cma).

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon publication on this page. The "Last Updated" date at the top will reflect the most recent revision. Purchases made prior to a policy change will be governed by the policy in effect at the time of purchase.